FAQs

  • What does ‘back-order’ mean? When will I receive my order?
    Back-order items are items that are not currently in stock. Any back-orders will be added to our next order with the supplier, which is generally placed every 2-4 weeks. You can normally expect for us to receive your order and ship it out within the month, however, sometimes our supplier may run out of stock and there would be a longer wait involved. It is not uncommon for some back-orders to take a few months to come back in. If this is the case, you will be notified and given the option if you would like to wait or simply get a refund.
  • What’s the story with pre-orders?
    We take ‘pre-orders’ for items that are due for future release. This secures your item so you’re guaranteed the stock when it arrives. Pre-orders take priority, however, we do require pre-orders to be paid-in-full the day you order it.
  • How much do you charge for shipping?
    Shipping rates can be complicated. It depends on the size and weight of what is being shipped and where it is being shipped to. For this reason we have opted to charge a flat rate of $7.95 for any order, with an additional $2.95 per item thereafter. So if you ordered 2 x POP! Vinyl figures, total shipping cost would be $10.90 ($7.95 + $2.95).
  • I’m looking at getting a few things, can you do me a deal?
    We are always open to negotiation on bulk orders ($500+), but please be aware that we run on a pretty tight-margin business model and therefore the discounts available cannot be huge.