Contact Us

All messages will be responded in 12-24 hours of receipt. We will get back to you as soon as we can.

Our working hours are Monday through Friday.


Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 21-30 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners.

Can I return my product?

We always aim to ensure that our customers are completely satisfied with their purchases, but if for any reason you need to return an order, we are here to help. Please note that we have a 28-day return policy, which means that any returns must be initiated within 28 days of the delivery date. We encourage our customers to carefully inspect their orders upon receipt to ensure that everything is in good condition and meets their expectations. If you do need to make a return, please email us directly and we will guide you through the process. Our goal is to make the return process as smooth and easy as possible for our customers.

Do you offer any discounts for bulk purchases or for customers who frequently shop on your website?

Yes, we do offer discounts for bulk purchases and for customers who frequently shop on our website. Our discounts vary depending on the quantity of items purchased or the frequency of shopping. If you are interested in receiving a discount for a bulk purchase or for being a loyal customer, please contact our customer service team for more information on how to receive these discounts. We strive to provide our customers with the best possible shopping experience and we value your loyalty to our store.

Do you have a loyalty program or rewards system?

Yes, we have a loyalty program and rewards system for our valued customers. Our program rewards you for your frequent purchases and loyalty to our store. By creating an account with us and shopping on our website, you can earn points redeemed for discounts on future purchases or exclusive merchandise. Additionally, our loyal customers receive early access to sales, exclusive promotions, and new product releases. We are committed to providing our customers with the best shopping experience, and our loyalty program is just one way we show appreciation for your support. Join our loyalty program today and start earning rewards for your superhero pop culture purchases!

What type of merchandise do you sell on your website?

We take pride in offering only 100% official licensed merchandise at Yellow box collectables. This means that the respective brand owners and manufacturers officially license all the superhero pop culture merchandise we sell. We believe in providing our customers with high-quality products that meet the standards set by the licensors, so you can shop with confidence, knowing that you are getting authentic and officially approved merchandise. Our inventory includes a wide range of products, including action figures, collectibles, apparel, accessories, and more, featuring all of your favourite superheroes and characters from popular franchises. Shop with us and add official superhero pop culture merchandise to your collection today!

How do I track my order?

We understand that tracking your order is essential to ensure that it arrives on time and to keep you informed about the status of your shipment. We have made it easy for you to track your order by providing a tracking page on our website. You can find the tracking page by clicking on the "Track Your Order" link in the bottom menu bar of our website. If you have any questions or concerns about tracking your order, please don't hesitate to contact our customer service team for assistance. We are committed to providing our customers with a hassle-free shopping experience, and our tracking page is just one way we make it easy for you to keep track of your order.